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South Lake Refuse
& Recycling Services

CUSTOMER SUPPORT

CONTACT US

South Lake Refuse & Recycling

Our customer service team is available to answer questions about your residential, multifamily or commercial garbage, recycling, or compostables collection services and billing. We are proud to offer a variety of ways to contact us.

Office Holidays:
Our office is closed on: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, The Day After Thanksgiving, Christmas Eve, & Christmas Day.

Collection Service Holidays:
No collection on Independence Day, Thanksgiving Day, Christmas Day and New Year’s Day. Please see our Calendar & Holiday Schedule for more information.

Quakenbush Resource Recovery Center

Quakenbush Resource Recovery Horizontal Logo

Open to General Public 
Monday – Saturday: 7:30 a.m. – 3:00 p.m.

Holiday Closures: 
New Year’s Day,  President’s Day, Memorial Day, Independence Day, Labor Day,  Thanksgiving Day, Christmas Day.

Facility Address
16520 Davis Street Clearlake, CA 95422

Phone
(707) 995-0104

South Lake Recycling Center

Open to General Public 
Monday – Saturday: 7:30 a.m. – 3:00 p.m.

Holiday Closures:
President’s Day, Memorial Day, Independence Day, Labor Day,  Thanksgiving Day, Christmas Day

Facility Address
16015 Davis Street Clearlake, CA 95422
Next to the East Lake Landfill

Phone
(707) 994-8613

EastLake Landfill

EASTLAKE LANDFILL IS NOT OWNED OR OPERATED BY SOUTH LAKE REFUSE & RECYCLING.  Please direct any questions to Eastlake Landfill directly at the number below.

Open to General Public 
Monday – Saturday: 7:30 a.m. – 3:00 p.m.

Facility Address
16015 Davis Street
Clearlake, CA 95422
Next to the South Lake Recycling Center

Phone
(707) 994-5888

Billing and Payments Terms & Conditions

Please contact us immediately if you have questions or find errors on your bill. Any disputed charges must be reported within 30 days from the date of this statement in order for corrections to be made. Any disputes after 30 days may not be considered.

South Lake Refuse & Recycling customers are billed as follows:

  • Statements are sent to residential and commercial customers as follows:
    • Residential customers: Billed quarterly in advance for three months of service on the 1st of January, April, July, and October.
    • Commercial customers: Billed monthly in arrears on the 1st of each month for service provided the month prior.

Payment is due by the 25th of each billing cycle, unless otherwise stated.

  • Accounts with a 60-day balance are subject to service interruption and an administration fee. To prevent an interruption in service and fees, please pay your balance in full by the due date. Service will not be reinstated until all charges and fees have been paid in full.
  • A finance charge computed at the periodic rate of 1.5% monthly (18% annual percentage rate) will be applied to past due balances of 30 days or more. Account balances that go unpaid will be sent to a collection agency.

Cancellation, Moving, Non-Payment Stop Service Policy

  • We will continue to bill and service until we receive notice of cancellation. Please phone our office to cancel service. Do not write on the bill. You will be responsible for all charges incurred up to and including the day of cancellation.
  • We will pick up your containers on your last day of collection after they are emptied. Fees will be assessed for containers not retrieved.
  • Service Holds are not allowed.
  • Notify us immediately of any billing address changes.

Payment Options

South Lake Refuse offers our customers a variety of convenient bill pay options. If you have questions about your bill, please call and ask to speak with a customer service representative.

GO PAPERLESS (Endorsed by Trees) Paperless is the most environmentally friendly way to pay your bill. Bills will be sent by e-mail. Even if you choose to pay your bill with a check via the mail or by calling our office, you can still choose to receive a paperless e-mail statement and will have access to 12 months of account history.

Contact South Lake Refuse & Recycling

Pay by Phone

You may use a credit card and pay over the phone to make payments on your account.
MasterCard, Visa, and American Express cards are accepted.
Call us to make a payment over the phone between the hours of 8:00am and 4:30pm at (707) 994-8613.

Pay by Mail

Send a check including the remittance section on the bottom of the bill to:
South Lake Refuse
P.O. BOX 45091
SAN FRANCISCO, CA 94145-0091

Pay Online

Enrolling in auto pay will save you time, effort, postage and most importantly reduce paper waste. South Lake Refuse will still mail or e-mail (if you choose paperless) a statement. The bill will show the amount you owe for your billing period and include the date it will be paid for the credit card on file for the account.

Screen Image of South Lake Bill Pay LoginPlease note, to sign up for and use online bill pay, you will be leaving the South Lake Refuse website and entering the secure Soft-Pak billing website.

IMPORTANT: In order to register for online or automatic payments you will need a Unique User ID #. Your number will automatically be included on your 1st regular billing statement.

Job Openings

Visit our jobs page to view career opportunities with South Lake Refuse or Upper Valley Disposal & Recycling.

FAQs

Read the answers to our frequently asked questions.

Household Hazardous Waste (HHW)

Dispose of materials like batteries, paints and household cleaners properly at a collection event for residents in Lake County.

ABOUT US

South Lake Refuse & Recycling has been owned and operated by the Pestoni Family since 1980. The South Lake Refuse & Recycling team has a strong commitment to community and environmental stewardship. In the late 1990s Quackenbush Materials Resource Recovery and Compost facility was permitted and became operational, a partner company to SLR&R. We are proud to offer Certified Organic Compost, top soil and woodchips for your agricultural crops, local landscape projects and home garden use.
QUAKENBUSH RESOURCE RECOVERY
SOUTH LAKE REFUSE & RECYCLING SERVICE

© 2022 South Lake Refuse & Recycling 

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