Billing and Payments Terms & Conditions

Please contact us immediately if you have questions or find errors on your bill. Any disputed charges must be reported within 30 days from the date of this statement in order for corrections to be made. Any disputes after 30 days may not be considered.

South Lake Refuse & Recycling customers are billed as follows:

• Statements are sent to residential and commercial customers as follows:
  • Residential customers: Billed quarterly in advance for three months of service on the 1st of January, April, July, and October.
  • Commercial customers: Billed monthly in arrears on the 1st of each month for service provided the month prior.

Payment is due by the 25th of each billing cycle, unless otherwise stated.

• Accounts with a 60-day balance are subject to service interruption and an administration fee. To prevent an interruption in service and fees, please pay your balance in full by the due date. Service will not be reinstated until all charges and fees have been paid in full.
• A finance charge computed at the periodic rate of 1.5% monthly (18% annual percentage rate) will be applied to past due balances of 30 days or more. Account balances that go unpaid will be sent to a collection agency.

Cancellation, Moving, Non-Payment Stop Service Policy

• We will continue to bill and service until we receive notice of cancellation. Please phone our office to cancel service. Do not write on the bill. You will be responsible for all charges incurred up to and including the day of cancellation.
• We will pick up your containers on your last day of collection after they are emptied. Fees will be assessed for containers not retrieved.
• Service Holds are not allowed.
• Notify us immediately of any billing address changes.