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South Lake Refuse
& Recycling Services

Residential Services

Service Information

Residential customers receive many services that are “bundled” into the monthly service rate. The monthly rate is determined by the size of the garbage cart. These include:

  • Weekly curbside collection of garbage, mixed recycling, and compost carts.
  • On-call bulky item and appliance collection
  • E-waste drop-off at the Recycling Center at no cost
  • Household Hazardous Waste drop-off events at no cost

Contact South Lake Refuse & Recycling

Need to Set Up Service?

Please contact our office at (707) 994-8613 to set up service.

Change or Stop Service

To make changes to your service or discontinue service, please contact our office at (707) 994-8613.

Collection Service

Our residential services include a 3-cart system: garbage, mixed recycling, and compost (yard waste & food scraps) collected weekly.

Pricing is based on the size garbage cart you choose. 

You get all three weekly services plus more for one monthly rate!

Residential Cart Options

When you set up service, a customer service representative will review the cart and size options with you to help you select the appropriate size garbage/landfill cart for your needs. Services are billed four (4) times per year and include three (3) months of service.

Collection Guidelines

Carts are serviced one time per week on a designated day depending on where you live.

South Lake Refuse & Recycling uses fully automated trucks to help improve collection efficiency and reduce costs. These trucks have a mechanical arm that reaches out and wraps around the carts, lifts them up, and empties the cart’s contents into the top of the truck. Because of this, it is essential they are placed out for collection correctly.

Proper Placement of carts on curb

Cart Set-out Rules

  • Please place all carts at the roadside or the designated collection location the night before your collection day with the wheels away from the road. Carts should not be angled.
  • Leave 3 feet between carts and place them 3 feet from cars, power poles, mail boxes, trees or other objects.
  • The area should be free of overhead branches and /or power lines.
  • Do not overfill carts. Lids must close completely to prevent contents from littering the roadways during the emptying process. Please remember that any materials extending beyond the rim of any cart will be subject to an extra charge or your cart may not be emptied.
  • Do not compact any waste into carts. Contents must be able to fall freely from cart when it is turned upside down.
  • Bag all cold ashes (no hot ashes please!), kitty litter, sawdust, and Styrofoam before placing in the cart.
  • Carts that are not set out on time or customers that want to skip their collection are not eligible for credit. Our trucks are equipped with onboard computers and cameras that record the times we arrive at your address and empty each cart.
  • Private Property Collection may be available for additional fees providing our trucks can safely drive on the property. An operations supervisor will have to do a site visit to determine if this is feasible.

Bagged Extra Items for Pick UpExtra Garbage/Recycling/Green Waste

If you have extra garbage, recycling or green waste that does not fit inside your cart or bin, you must call or email the South Lake Refuse & Recycling office at least one (1) business day before your collection day. 

  • You must call or email the office so a work order can be created to instruct the driver to collect the extras. No bags will be collected without a work order.
  • There is a charge for extra bags of garbage, recycling and or green waste.
  • No more than 3 bags may be placed out and we ask that the bags not be larger than 32 gallons or weigh more than 30 pounds.
  • Extra garbage must be placed in plastic bags and tied tightly to prevent contents from spilling onto the roadways.
  • Extra green waste must be placed in special recyclable yard waste paper bags that can be purchased at your local hardware store. Regular plastic bags will be handled as garbage.
  • If you find you have extra bags more than occasionally, consider upsizing your garbage container.

On occasion, our driver might tag your cart/bin when a can is overloaded and the lid is not closed. A picture will be taken and a charge will be added to your account for extra bags and/or extra yards overfull for bins. If the container is so overfull that emptying it may result in materials littering the street, the cart/bin will not be emptied.

Collection Issues

Carts are serviced one time per week on a designated day depending on where you live. South Lake Refuse & Recycling uses fully automated trucks to help improve collection efficiency and reduce costs. These trucks have a mechanical arm that reaches out and wraps around the carts them up, and empties the cart’s content into the top of the truck. Because of this, it is essential they are placed out for collection correctly.

Missed Collection

We make every effort to empty your cart(s) on your service day, but on occasion, we may miss you. We apologize if this happens.

  • If our driver skips collection, please call our office within two business days so we can return at no cost to you and empty the containers.
  • If your miss is discovered after office hours, you can leave us a message through our contact form.
  • We are all human and may accidently forgot to set-out our carts for collection. If this happens, please call our office and let us know. We can offer a one-time courtesy fee waiver and allow you to set out an extra bag the next pick-up day equal to your missed collection without charge. If you cannot wait until the next week to set-out extra garbage, we can go back and empty the cart(s) for an additional $25 per cart.
  • There are other instances when your cart(s) may not be emptied. This may be because the cart was not out, or it was blocked by something that prevented us from safely emptying it, or the cart contained prohibited items. If this was the case, we will leave you a notice with instructions on how to correct the problem (such as the cart was not out, the cart was blocked, or the contents of the cart contained prohibited materials). We can return to empty the cart for an additional fee per cart.

Damaged or Missing Container

To report a damaged or missing container, call our office or email us through our contact form.

South Lake Refuse & Recycling will replace containers damaged from our equipment or that are broken due to normal wear and tear. Carts should last at least 7 years and bins should last about 10 years.

Containers should never be towed behind vehicles or dragged for long distances since this will damage the wheels and they will need to be replaced at a cost to the customer.

Contact South Lake Refuse & Recycling

Rates & Billing

Billing for residential service is based on your trash cart size and is billed quarterly, in advance.  Basic roadside and private property rates are shown below.  Rates effective July 1, 2022- June 30, 2022.

Residential Monthly Service Rates

Residential Additional One-Time Fees In All Areas

Fee NameDescriptionRate
Administrative Fee-ResidentialCharge per occurrence for when stopped for non-payment$36.46
Cart Not ReturnedCustomer moved without returning carts$59.78
Cart Contamination FeePer occurrence AFTER 3rd strike$30.00
Steam Clean CartFee per cart$26.38
Redelivery FeePer occurrence for delivery of carts for accounts stopped for non-payment$89.18
Replace Cart FeeCustomer damaged or not returned$59.78
Return Check FeeFor billing use when check returned$35.00
Return trip off dayPer occurrence off day$75.00
Return trip fee same dayPer occurrence same day$25.00
Additional Bulky ItemCharge per additional bulky item not including appliance fee$46.73

Billing & Payments

Billing for residential service is based on your garbage cart size and is billed quarterly, in advance.

Billing cycles are:

  • January 1 for January, February and March services. Payment due by January 25.
  • April 1 for April, May and June services. Payment due by April 25.
  • July 1 for July, August and September services. Payment due by July 25.
  • October 1 for October, November and December services. Payment due by October 25.

 

ABOUT US

South Lake Refuse & Recycling has been owned and operated by the Pestoni Family since 1980. The South Lake Refuse & Recycling team has a strong commitment to community and environmental stewardship. In the late 1990s Quackenbush Materials Resource Recovery and Compost facility was permitted and became operational, a partner company to SLR&R. We are proud to offer Certified Organic Compost, top soil and woodchips for your agricultural crops, local landscape projects and home garden use.
QUAKENBUSH RESOURCE RECOVERY
SOUTH LAKE REFUSE & RECYCLING SERVICE

© 2022 South Lake Refuse & Recycling 

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