We have on board computers and cameras to verify if a driver was at your property. If our driver skips your collection, please call our office within 2 business days to report the miss. We will do our best to send the driver back the following day to empty the containers that were missed. If we cannot do this, we may ask you to place out extra bags the following week on your collection day at no cost to you.
We are all human and may accidently forgot to set-out our carts for collection. If this happens, please call our office hours and let us know. We can offer a one-time courtesy fee waiver and allow you to set out an extra bag the next pick-up day equal to your missed collection without charge. If you cannot wait until the next week to set-out extra garbage, we can go back and empty the cart(s) for an additional $25 per cart.