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South Lake Refuse
& Recycling Services

COMMERCIAL
& MULTIFAMILY SERVICES

Service Information

  • Curbside or designated location collection of garbage, mixed recycling, and compost carts, bins or boxes.
  • Frequency of service depends on the volume and type of material(s) being disposed. State and local laws mandate that all putrescible solid waste be collected at least once per week. Putrescible wastes are materials that breakdown, rot, and decay.
  • Your monthly service rate is based on the size of your garbage bin(s) or cart(s).
  • Your statement is sent monthly and is for service provided the month prior.

Contact South Lake Refuse & Recycling

Need to Set Up Service?

Only the property owner or manager may start, change or stop services when the property is responsible for the garbage bill and services. Property managers can contact our office at (707) 994-8613 to set up shared services for your apartment building. If you are a tenant in a multifamily property AND you pay your own garbage bill, you are considered a residential customer. Please visit the Residential Service page.

Businesses, please contact our office at 707-994-8613 to set up service. 

Contact a Community Outreach Coordinator

Not sure what is the right size for your business or apartment building? Check in with our Community Outreach Coordinator for a free phone consultation to analyze your waste streams and help right size your services. 

Collection Service

Commercial & Multifamily services include different sized carts, containers, and debris boxes to fit your waste and recycling needs. The frequency of service depends on the volume of waste, recyclables, or compostables produced.

We offer up to 3 times per week garbage service for commercial businesses. Compost and recycling may be available for service more than once a week.

Commercial & Multifamily Container Options

When you set up service, a customer service representative or a community outreach coordinator will review the cart, bin, and box size options with you to help you select the appropriate sizes for your needs.

Container size and pickup frequency is based on your buildings’ or business’ needs. 

Pricing is based on the size garbage container you choose.

GARBAGE/LANDFILL
CONTAINER SIZE
RECYCLING CART(S)
INCLUDED
COMPOST CART
INCLUDED
96 gallon cart
UVDS Gray Garbage Cart Isolated
One (1) 96 gallon mixed recycling cart
UVDS Blue Recycling Cart Isolated
One (1) 96 gallon compost cartUVDS Green Organics Cart Isolated
2, 4, or 6 cubic yard bin
Debris Box - Dumpster
Three (3) 96 gallon mixed recycling cart
UVDS 3 Recyling Carts for Commercial
One (1) 96 gallon compost cartUVDS Green Organics Cart Isolated
20, 30, or 40 cubic yard boxes
Debris Box Container
Three (3) 96 gallon mixed recycling cart
UVDS 3 Recyling Carts for Commercial
One (1) 96 gallon compost cartUVDS Green Organics Cart Isolated

Collection Guidelines

Carts and bins for garbage are serviced up to three times per week per week. Recycling and Compost carts/bins are usually serviced once per week on a designated day depending on where your business is located.

South Lake Refuse & Recycling uses fully automated trucks to help improve collection efficiency and reduce costs. These trucks have a mechanical arm that reaches out and wraps around the carts, lifts them up, and empties the cart’s contents into the top of the truck. Because of this, it is essential they are placed out for collection correctly.

Bins must be located in a designated area for collection.

Proper Placement of carts on curb

Cart Set-out Rules

  • Please place all carts at the roadside or the designated collection location the night before your collection day with the wheels away from the road. Carts should not be angled.
  • Leave 3 feet between carts and place them 3 feet from cars, power poles, mail boxes, trees or other objects.
    The area should be free of overhead branches and /or power lines.
  • Do not overfill carts. Lids must close completely to prevent contents from littering the roadways during the emptying process. Please remember that any materials extending beyond the rim of any cart will be subject to an extra charge or your cart may not be emptied.
    Do not compact any waste into carts. Contents must be able to fall freely from cart when it is turned upside down.
  • Bag all cold ashes (no hot ashes please!), kitty litter, sawdust, and Styrofoam before placing in the cart.
  • Carts that are not set out on time or customers that want to skip their collection are not eligible for credit. Our trucks are equipped with onboard computers and cameras that record the times we arrive at your address and empty each cart.
  • Private Property Collection may be available for additional fees providing our trucks can safely drive on the property. An operations supervisor will have to do a site visit to determine if this is feasible.


Bin Set-out Rules

  • There must not be obstacles in front of or around the bin. Obstacles may prevent the driver from emptying the box as scheduled. This will result in additional fees to return and empty at another time or day.
  • Do not overfill bins. Lids must close completely to prevent contents from littering the roadways during the emptying process. Please remember that any materials extending beyond the top of the bin will be subject to an extra charge or your bin may not be emptied.
  • Do not compact any waste into bins. Contents must be able to fall freely from bin when it is turned upside down.

Bagged Extra Items for Pick UpExtra Garbage/Recycling/Green Waste

If you have extra garbage, recycling or green waste that does not fit inside your cart or bin, you must call or email the South Lake Refuse & Recycling office at least one (1) business day before your collection day. 

  • You must call or email the office so a work order can be created to instruct the driver to collect the extras. No bags will be collected without a work order.
  • There is a charge for extra bags of garbage, recycling and or green waste.
  • No more than 3 bags may be placed out and we ask that the bags not be larger than 32 gallons or weigh more than 30 pounds.
  • Extra garbage must be placed in plastic bags and tied tightly to prevent contents from spilling onto the roadways.
  • Extra green waste must be placed in special recyclable yard waste paper bags that can be purchased at your local hardware store. Regular plastic bags will be handled as garbage.
  • If you find you have extra bags more than occasionally, consider upsizing your garbage container.

On occasion, our driver might tag your cart/bin when a can is overloaded and the lid is not closed. A picture will be taken and a charge will be added to your account for extra bags and/or extra yards overfull for bins. If the container is so overfull that emptying it may result in materials littering the street, the cart/bin will not be emptied.

Collection Issues

South Lake Refuse & Recycling uses fully automated trucks to help improve collection efficiency and reduce costs. These trucks have a mechanical arm that reaches out and wraps around the carts them up, and empties the cart’s content into the top of the truck. Because of this, it is essential they are placed out for collection correctly.

Bins are emptied using front loader trucks. It is important that there are no obstacles above or around the bin that will prevent it from being safely emptied.

Missed Collection

We make every effort to empty your containers on your service day, but on occasion, we may miss you. We apologize if this happens.

 

  •  If our driver skips collection, please call our office within two business days so we can return at no cost to you and empty the containers.
  • If your miss is discovered after office hours, you can leave us a message through our contact form.
  • We are all human and may accidently forgot to set-out our containers for collection. If this happens, please call our office and let us know. We can offer a one-time courtesy fee waiver and allow you to set out an extra bag the next pick-up day equal to your missed collection without charge. If you cannot wait until the next week to set-out extra garbage, we can go back and empty the cart(s) for an additional week to set-out extra garbage, we can go back and empty the containers for an additional $25 for carts and $75 for bins.
  • There are other instances when your container(s) may not be emptied. This may be because the container was not out, or it was blocked by something that prevented us from safely emptying it, or the container had prohibited items. If this was the case, we will leave you a notice with instructions on how to correct the problem (such as the cart was not out, the container was blocked, or the contents of the container had prohibited materials). We can return to empty the container for an additional fee per container.

Damaged or Missing Container

To report a damaged or missing container, call our office or email us through our contact form.

South Lake Refuse & Recycling will replace containers damaged from our equipment or that are broken due to normal wear and tear. Carts should last at least 7 years and bins should last about 10 years.

Containers should never be towed behind vehicles or dragged for long distances since this will damage the wheels and they will need to be replaced at a cost to the customer.

Contact South Lake Refuse & Recycling

Rates & Billing

Commercial & Multifamily services include different sized carts, containers and debris boxes to fit your waste and recycling needs. The frequency of service depends on the volume of waste, recyclables, or compostables produced.

Pricing is based on the size garbage cart you choose.  Rates are effective July 1, 2022-June 30, 2023.

Commercial Monthly Service Rates

Commercial Additional One-Time Fees In All Areas

Fee NameDescriptionRate
Administrative Fee-ResidentialCharge per occurrence for when stopped for non-payment$36.46
Bin Contamination Fee Per occurrence $100.00
Cart Contamination Fee Per occurrence $30.00
   
Lock/Unlock Enclosure/BinMonthly charge for once per week$89.18
Open/Close Enclosure/GateMonthly charge for once per week$89.18
Overfull Bin FeeVisual estimate. Charge per extra yard.$41.70
Push/Pull BinMonthly charge for once per week $89.18
Redelivery FeePer occurrence for delivery of carts for accounts stopped for non-payment$89.18
Replace Cart FeeCustomer damaged or not returned$59.78
Return Check FeeFor billing use when check returned$35.00
Return Trip ChargePer occurrence off day$170.53
Return trip fee same dayPer occurrence same day$25.00
Bulky ItemsCharge per item not including appliance fees$46.73
Steam Clean Roll-offSteam Clean of any size roll-off$338.05
Steam Clean BinSteam Clean of any size bin$116.00

Billing & Payments

Commercial & Multifamily Customers are billed monthly for services provided the prior month. 

Please contact our customer service department for more information about our pickup schedules for our various services and for additional information.

ABOUT US

South Lake Refuse & Recycling has been owned and operated by the Pestoni Family since 1980. The South Lake Refuse & Recycling team has a strong commitment to community and environmental stewardship. In the late 1990s Quackenbush Materials Resource Recovery and Compost facility was permitted and became operational, a partner company to SLR&R. We are proud to offer Certified Organic Compost, top soil and woodchips for your agricultural crops, local landscape projects and home garden use.
QUAKENBUSH RESOURCE RECOVERY
SOUTH LAKE REFUSE & RECYCLING SERVICE

© 2022 South Lake Refuse & Recycling 

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